1 Dead, 2 Critical After Shooting at Kansas Walmart | NBC 10 Philadelphia
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1 Dead, 2 Critical After Shooting at Kansas Walmart

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    NEWSLETTERS

    One person died and two others were critically injured after a shooting at a Walmart in Kansas on Sunday, police said.

    Shawnee police spokesman Dan Tennis said in a news release that the incident occurred shortly before 1:30 p.m. at a Walmart southwest of Kansas City.

    As a woman was placing her infant in a car seat in the store's parking lot, Tennis said, two suspects struck her in the back of the head with an unspecified object.

    Tennis said a good Samaritan was shot repeatedly after trying to help her. A second good Samaritan then intervened, Tennis said, shooting and killing one of the suspects.

    Airlines Reading, Responding to Social Media Rants

    [NATL-DFW] Airlines Reading, Responding to Social Media Rants
    A new study says airlines are reading posts made by customers complaining over delayed or canceled flights and poor service, and are responding to those messages. Dallas-based Southwest Airlines has a team tracking Twitter, Facebook and other online sites 24 hours a day. When a customer vents about a problem, a representative reaches out to them. "The approach is really how can we help, wait a minute we hate to hear that.... so what is going on, give us some information and let's see what we can do to straighten this out," said Lisa Goode, with Southwest Airlines. Social media teams help airlines by rebooking customers or by helping keep them more calm by relaying information when problems crop up. (Published Thursday, Sept. 29, 2016)