PATCO has four escalators and one elevator out of service. In August, the escalators were working 56 percent of the time.
PATCO let a maintenance contract lapse and issued an apology on its website.
"We let PATCO customers down, and we apologize. Our customers deserve much more from us," said John Matheussen, PATCO president and CEO of the Delaware River Port Authority.
"Forget the apology, just fix it. I don't think an apology matters at this point," said Erica Vazquez of Haddonfield.
"I do see a lot of older people and they are having trouble walking up and down the steps," said Vazquez.
Last night, the PATCO board awarded a three-year maintenance contract to Fujitec America Inc. of Sharon Hill, Pa. for $1.39 million.
The Federal Transit Adminstration is investigating if federal law was violated, which requires access for disabled customers.
PATCO spokesman Tim Ireland said the company was sorry for the trouble caused by the nonworking devices.
"We believe that our customers deserve better than we have given them and we are going to work very hard that in the future we do what we need to do to win back their trust," said Ireland.
The following stations have devices out of service: Westmont escalator, Broadway east escalator, 8th and Market north escalator. The 13th and Locust escalator needs to be completely replaced.
Some of the repairs may take weeks, according to Ireland.