Comcast Offers Customer Credit for Nationwide Service Outages

Comcast Corp. said it will be crediting customer accounts for Monday’s national service outages.

In an apology posted on the cable giant’s website, Senior Vice President for Network Engineering Kevin McElearney noted that while many customers were home for the Presidents’ Day holiday, a video outage started around 10:20 a.m. and lasted for about 90 minutes.

“Unfortunately, we did not live up to expectations around 100 percent reliability with your TV service,” McElearney said. “We’re sorry for that, and we will be crediting customers. Just reach out to us, and let us know you were impacted, and we’ll credit you, no questions asked.”

Most customers were able to still use Internet and phone service, On Demand, and most broadcast and local channels; many were unable to access cable channels.

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(Comcast is the parent company of NBC10.)