Subway is apologizing that its “Footlong” sandwiches fell short of expectations. This comes after two Mount Holly, New Jersey men sued Subway this week, claiming the world's biggest fast-food chain has been shorting them by selling so-called footlong sandwiches that measure a bit less than 12 inches.
The world's largest fast-food chain faced widespread criticism last week after another man posted a photo online showing a “Footlong” next to a tape measure that showed it to be just 11 inches. Subway said Friday that it's redoubling efforts to “ensure consistency and correct length” in all its sandwiches.
The company had already noted last week that bread length could vary when franchisees don't bake to its exact specifications and that it would reinforce policies to ensure consistency.
In a statement Friday, Subway expressed “regret” for “any instance where we did not fully deliver on our promise to our customers.”
It declined to comment on the lawsuit.