NBC10 Responds | NBC 10 Philadelphia
NBC10 Responds

NBC10 Responds

Responding to your consumer complaints

Full Archive

The Investigators

The NBC10 Investigators found Philadelphia’s hit-and-run problem is as lethal as ever. NBC10 Investigative Reporter Mitch Blacher shows us intersections that have been deadly over and over again. Watch Video

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Recovering Your Money

Meet The Team


Harry Hairston
NBC10’s Senior Investigative Reporter Harry Hairston built his reputation fighting for the people — uncovering injustices from internet romances to corner candy scams and teachers bullying students. A Pennsylvania native, Hairston has won multiple Emmys for his work over the years in Pennsylvania, Florida and Michigan. The Philadelphia Association of Black Journalists recognized Hairston as Journalist of the Year in 2011. Harry’s days are dedicated to solving your problems.


Katie Suiters
NBC10 Investigative Producer Katie Suiters knows when a consumer is getting a raw deal and can figure out how to make things right. She has uncovered consumer fraud for seven years, working as a consumer producer first in Washington, D.C., and now in Philadelphia. Her tireless work has resulted in two Emmy awards and dozens of scams uncovered — schemes revealed in an effort to give consumers the upper hand and get a fair deal.

About Us


NBC10 Responds is a team of more than 20 journalists all dedicated to responding to consumer complaints from our viewers. From producers to photojournalists to reporters, the Responds team is passionate about helping local people in the Philadelphia area. Leading the team are Reporter Harry Hairston, Photojournalist Matt Pantaleno, and Producer Katie Suiters.

Consumer Resources

The following agencies and organizations can take your consumer complaints, and may be able to answer many questions you have.


Click here for a full list of Consumer Resources.