Comcast Corp. CEO Brian Roberts said he was not pleased when reports surfaced regarding shoddy customer service.
Fortune.com reported from an event in San Francisco where Roberts said he was "embarrassed" and "disappointed" when he heard a July call with a Comcast representative that was recorded by a customer. The representative refused to let the customer disconnect his service.
"It was a teachable moment for employees and it was a teachable moment for all of us," he said.
In October, after Comcast received tons of bad press regarding customer service issues, Roberts appointed up-and-coming executive Charlie Herrin as Comcast Cable's first senior vice president of customer experience.
But on Wednesday, Roberts insisted that customer service nightmares are the exception, not the rule for the media giant. Read more about Roberts' reaction on PBJ.com
Comcast is the parent company of NBC10.
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