January 30, 2014 8:56 pm Philly 311 Call Center The Philly 311 Call Center takes its 6 millionth call. The vital agency celebrated its fifth anniversary Dec. 31. Managing director Rich Negrin talks about the agency. US & World Videos 6:33 Family affair: Former Eagle and new Eagle Jeremiah Trotter and Jeremiah Trotter Jr. speak out 0:20 Teen girl shot in Southwest Philly, suspect in custody 0:27 FBI inspects American Airlines plane at PHL after bomb threat 1:40 Penn officials urging pro-Palestinian protesters to pack up and leave campus 2:17 Clear the Shelters: Meet Tails