NBC10 Responds: Tech Support Warning & Refund

NBC10 Responds helps a man get a refund from his credit card company after he falls victim to a tech support scheme. Citi’s full statement: Citi advises debit and credit card members to take precautions to safeguard themselves against scams. These include treating unsolicited calls with skepticism and never giving out credit card or personal information unless the merchant is verified. In the case of any cardmember who is dissatisfied with his/her credit card purchase, Citi endeavors to make the dispute process simple and clear. Citi encourages cardmembers to correct the issue with the merchant; if a cardmember is still dissatisfied, cardmembers can contact Citi to launch a thorough investigation. Finally, if a cardmember has received a call or responded to an email from someone who they now believe is illegitimate, he/she should contact the local police department immediately.