February 21, 2017 8:21 am NBC10 Responds: Cell Phone Bill Promises Broken NBC10’s Harry Hairston helps a family who jumped on a deal that was supposed to lower their cell phone bill but wound up disappointed. US & World Videos 6:33 Family affair: Former Eagle and new Eagle Jeremiah Trotter and Jeremiah Trotter Jr. speak out 0:20 Teen girl shot in Southwest Philly, suspect in custody 0:27 FBI inspects American Airlines plane at PHL after bomb threat 1:40 Penn officials urging pro-Palestinian protesters to pack up and leave campus 2:17 Clear the Shelters: Meet Tails