SEPTA survey

More than 2,500 public transit riders responded to NBC10’s third annual SEPTA Survey. NBC10 reporter Matt DeLucia delved into their responses about the big three Cs: COVID, crime and cleanliness.

SEPTA riders like Ronald Blue, of West Philadelphia, took the NBC10 Investigators third annual SEPTA Survey. He and more than 2,500 riders took the survey about life on mass transit. NBC10 reporter Matt DeLucia then talked with SEPTA’s top official about the results.

NBC10 is conducting a survey that looks at the current state of affairs on SEPTA, southeastern Pennsylvania’s main transportation system. Please take our quick poll.

The most likely type of crime a SEPTA rider will experience while commuting is theft. NBC10 Investigators reporter Matt DeLucia talked to officials and riders to find out how they try to prevent crime.

Helena Boyle is SEPTA’s frontline in trying to get the city’s homeless population out of transit stations and pedestrian tunnels under Center City and into shelters. Here’s a day in her life.

SEPTA’s decadelong move to new fare technology remains a work in progress. More than 1 million Key cards have been issued, but NBC10 Investigators reporter Matt DeLucia found there is a long track ahead before full implementation.

Philadelphia’s most vulnerable population often uses SEPTA’s extensive underground areas as a shelter. NBC10 Investigators reporter Matt DeLucia talked with transit officials about efforts to help the homeless and make commuters feel safe.

SEPTA is dirty. But it’s not for a lack of trying to keep the transit system clean for riders. Each day, the transit authority picks up tons of trash, cleans many train cars and power washes stations. Here’s a look at what it takes to keep the system clean.

The NBC10 Investigators listened to you and took your concerns to SEPTA. NBC10’s Lucy Bustamante previews.