Aramark Brings Self-Service Kiosks to Phillies' Citizens Bank Park - NBC 10 Philadelphia
Philadelphia Phillies

Philadelphia Phillies

Aramark Brings Self-Service Kiosks to Phillies' Citizens Bank Park

Aramark joins a growing list of companies adopting artificial intelligence to enhance its customer experience, including Amazon and Starbucks.

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    What to Know

    • Philadelphia-based Aramark added self-service checkout kiosks to all MLB stadiums, including Citizens Bank Park.

    • The kiosks resulted in a 40% faster transaction and up to a 25% spike in sales, according to Aramark.

    • The company will also expand its in-seat ordering system that uses Apple Business Chat, piloted with MLB in 2018, into the NBA.

    Aramark has made paying for food and beverages faster and more efficient at Major League Baseball stadiums, so fans don't have to wait in long lines or miss a big chunk of the game.

    Philadelphia-based Aramark added self-service checkout kiosks to all MLB stadiums, including Citizens Bank Park in Philadelphia.

    When users are ready to check out, they place their items — which may not have barcodes — on the kiosk unit, which scans multiple items at once for a faster payment process.

    The kiosks, a partnership with Palo Alto, Calif.-based technology company Mashgin, are part of a new Walk Thru Bru grab-and-go beverage market concept for Aramark.

    They've resulted in a 40% faster transaction and up to a 25% spike in sales, according to Aramark.

    For more details on Citizens Bank Park's self-service kiosks, click here.

    Stay in the know on all things business with the Philadelphia Business Journal.