Disneyland Paris apologized after a 3-year-old was told he could not take part in a "Princess for a Day" experience because he is a boy, NBC News reported.
Noah, who is a super fan of Princess Elsa in the film "Frozen," was "buzzing with excitement" when he learned about the makeover opportunity at the Disneyland Hotel, his mother, Hayley McLean-Glass, wrote in an open letter on her blog.
McLean-Glass, who is from Devon, England, wrote that she decided to book the experience for Noah as an early Christmas gift, and she was devastated when she received an email reply back saying "at this time it is not possible to book princess for a day for a boy," NBC News' British partner, ITV News reported.
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Disneyland Paris said they "sincerely apologized" to Noah and his mother in a statement to ITV News and that it was an "isolated incident" that doesn't reflect any policy or belief held at Disneyland Paris.