A deaf New Jersey woman, who primarily communicates with sign language, is suing Taco Bell, saying the company and its restaurants failed to accommodate her at drive-thru windows.
Gina Cirrincione says she wrote her order and handed it to an employee at the drive-thru pickup window at a Taco Bell in Pleasantville in January. A video shows an employee saying he would take the order "one time," but she would have to come inside in the future.
She also claims a drive-thru employee at a Taco Bell in Atlantic City returned a note for food without filling the order.
Cirrincione wants Taco Bell to develop a policy to consider the needs of deaf customers. She's also seeking damages.
U.S. & World
Stories that affect your life across the U.S. and around the world.
In a statement, a Taco Bell spokeswoman declined comment saying they had yet to be served with the lawsuit.
"However, Taco Bell has a fundamental policy to respect all of our customers and employees, and we are committed to maintaining an environment free of discrimination or harassment. We do not tolerate discrimination in any form, and we have a strong policy to provide accessible service to all of our customers and fans," the statement read.