NBC10 Responds recently received a call about how difficult it was for a Hatboro, Pennsylvania, woman to get a refund for a ride in which she claims she was overcharged.
In addition to going directly to a company like Lyft or Uber to seek a refund or file a complaint, customers can also go to state or local government oversight agencies. Here is a link for residents of Delaware, New Jersey and Pennsylvania.
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Complaints, concerns or questions regarding Uber, Lyft or any TNC or public carrier should be directed to the Office of Public Carrier at OPC_PublicCarrier@delaware.gov or by calling 1-800-652-3278, option 7, Monday through Friday from 8:30 AM to 4 PM.
Customers should expect a return contact on every complaint filed with the PPA-TLD. We have a dedicated telephone line, 215-683-9444 and email account for TNC complaints, which is TLDEnforcement@Philapark.org. When messages are received by email, a automated message is returned to the sender stating "Thank you for contacting TLD Enforcement. Please send us a telephone number where you can be contacted by an investigator. If your complaint concerns a trip provided by Uber or Lyft, then please forward a screenshot of the trip. (This is found in the "history folder")".
Rest of Pennsylvania
PA Complaints outside of Philly go to the Pennsylvania Utilities Commission. Here's a link to their complaint page.
NJ Complaints go to the Attorney General’s office of Consumer Affairs. Here's a link to their complaint page.