A black family says a Philadelphia movie theater manager called police when they tried to retrieve their children from the theater after getting a refund.
Ismael and Ashley Jimenez told Philly.com they'd taken their youngest son with them to complain about a beeping noise during a Friday showing of "Jurassic World: Fallen Kingdom," leaving their three children and two of their friends in the theater.
"They refunded our money, they thought we would go away. They put out a statement, blatantly called us liars, and thought we would go away. We won't go away," Ashley Jimenez said at the presser Friday morning.
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Ashley Jimenez tried to retrieve the children but was denied entry. Jimenez says she went anyway and police were called. In a video posted to Facebook, several officers are seen responding. No one was arrested.
"I would never think this would happen. I'm a teacher, she's a social worker. We planned this event for over a week to have our boys and two of their friends come with us and then this happens." Ismael told NBC10.
Cinemark Theatres says in a statement Tuesday "at no time was the family restricted access to their children." It says a police officer working security at the theater requested additional police but an officer "calmed the situation" and the family left.
It says it regrets the family didn't have a good experience.