PECO customers have not been able to log into their accounts for nearly a week.
Currently the company is upgrading its customer billing system. My Account online services, including bill payment are now temporarily unavailable.
On X, formly known as Twitter, PECO wrote a statement saying in part:
"We are working to quickly correct this situation that occurred during our conversion to a new billing system. We apologize for any inconvenience, and thank you for your patience."
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PECO said customers will not be charged any late fees and will not be disconnected for non-payment.
If customers need to report an electric or natural gas emergency agents are available 24/7.
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Customers can find up-to-date information on system accessibility online at peco.com/newbill or call 800-494-4000.
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