Customers Left Cold by Oil Co. - NBC 10 Philadelphia

Customers Left Cold by Oil Co.



    Norton Oil Company closed without warning last month. Now residents are without heat and out money. NBC10's Doug Shimell has the details. (Published Thursday, Dec. 5, 2013)

    A local oil company's sudden closing is not only leaving customers without heat, it's leaving them with an empty wallet.

    Residents that prepaid Norton Oil Company in Phillipsburg, New Jersey for this winter's oil are being urged to get their oil elsewhere, because they're not getting it from Norton AND they're NOT getting a refund, Warren County Department of Weight and Measures Superintendent Michael Santos told The Express-Times on Tuesday.

    Intitally, customers were told that they would be serviced by Sycamore Company going forward, however, since Norton's abrupt closing last month, those customers have yet to receive their oil or a refund.

    "The most important thing for people to know is that if they were a Norton customer and feel like they were due money and owed oil, nobody is coming for them," Santos told the Times.

    Residents are now being advised to contact the New Jersey Division of Consumer Affairs to file a complaint. They're also being advised to get their heating situation in order by finding a new oil company.

    For more information on how to file a complaint, click here.