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SEPTA

How to Get Refunds for Unused SEPTA Key Card Passes

Anyone seeking refunds for unused passes on their key cards or monthly regional rail permits should review SEPTA”s credit policy for SEPTA transportation passes or call the SEPTA Key Customer Call Center at 1-855-567-3782.

SEPTA-Key-Card
SEPTA

As SEPTA continues to urge all non-essential workers to stay off mass transit amid the coronavirus pandemic, riders have a way to get refunds for unused key card passes.

Anyone seeking refunds for unused passes on their key cards or monthly regional rail permits should review SEPTA's credit policy for transportation passes or call the SEPTA Key Customer Call Center at 1-855-567-3782.

SEPTA also advised any riders who use autoload to turn it off if their upcoming travel needs are uncertain. You can access your autoload settings here. Riders can reinstate their autoload once normal travel resumes by going to their online key card account.

SEPTA has continued service on a reduced schedule for essential workers. Starting Thursday, SEPTA will operate on a Lifeline Service Schedule with limited lines and routes. All riders will be asked to wear masks or other facial coverings, consistent with new CDC guidelines. SEPTA also issued masks to all frontline employees.

Access to stations will be limited and SEPTA police will engage customers to make sure they're traveling for essential purposes.

For more information on scheduling, visit the SEPTA website.

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