Because I spend my days helping consumers, I get to see all too often "bad" customer service. I may even be jaded to expect that these days. And, since I spend my days blasting companies who don't do the right thing. I also think it's important to shout it from the hilltops when I see a company or person doing something right.
I was in Trader Joe's the other day. A mom with two kids had just walked in, and her older child, maybe 4 or 5 is so cute in her little sleeveless top and shorts.. But is screaming at the top of her lungs "Mommy, I'm cold-- I'm cold!!!". In less than a minute, a Trader Joe's employee came out from the back room with a Trader Joe's sweatshirt, went and wrapped it around the little girl, talking sweetly to her and saying this sweatshirt would keep her nice and warm while she was in the store. When was the last time you saw customer service like that?!!
