Rider Satisfaction on the Rise: Survey

NJ Transit's customer ratings improve

Tuesday, Apr 9, 2013  |  Updated 12:33 PM EDT
View Comments (
)
|
Email
|
Print
Rider Satisfaction on the Rise: Survey

Stock image.

Related Stories

New Jersey's first rider survey in the wake of Superstorm Sandy shows improved customer satisfaction with the agency.

The overall customer satisfaction rating in the survey released Tuesday was 6.4 out of 10. It was 6.0 just before the storm and was 5.2 in 2011 when the commuter scorecard was first implemented.

Rail passengers gave NJ Transit a score of 5.9, up from 4.5 in 2011, when the survey began.

Seventy-nine percent of the customers surveyed said they would recommend NJ Transit.

NJ Transit Director James Weinstein says the results show customers recognize the agency's efforts under the “most challenging of conditions.”

NJ Transit has restored service to 97 percent of its pre-Sandy rail schedules. All bus service has been restored and the Hoboken terminal reopened last month.

 


Get the latest from NBC10 Philadelphia anytime: Android/iPhone/iPad Apps | SMS Alerts | Twitter | Facebook | Google+ | Instagram | RSS

Get the latest headlines sent to your inbox!
View Comments (
)
|
Email
|
Print
Leave Comments
What's New
10 Questions With
We sit down with some of the... Read more
Follow Us
Sign up to receive news and updates that matter to you.
Send Us Your Story Tips
Check Out