Target Shoppers: What To Do Now

Thieves have stolen an unknown number of customers' payment information, the Secret Service confirmed.

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    NEWSLETTERS

    Data security expert, Joshua Marpet answers your questions related to the Target security breach. (Published Friday, Dec 20, 2013)

    It's a shoppers nightmare. The holidays are upon us and as shoppers check off items on their gift shopping list, a major retailer announces a security breach.

    If you've shopped at Target since Thanksgiving, hackers may have acquired your debit and credit card information. 

    Krebs On Security blog says the data stolen is 'track data' or the information on the magnetic strip. The crooks can create conterfeit cards in your name. 

    Mark Rasch, a former Department of Justice cyber crime prosecutor, sugggests that if you've used a debit or credit card at Target from Nov. 27 to Dec. 13 this is what you do now:

    Protect Yourself From Target Thieves

    [PHI] Protect Yourself From Target Thieves
    NBC10's Tracy Davidson outlines what you can do to protect yourself from the Target credit card security breach. (Published Thursday, Dec 19, 2013)

    • Call Target at (866) 852-8680 to inquire if your account has been compromised. 
    • If Target says yes, check your Target, credit card and bank account statements for anything unusual, even a small withdrawl.
    • Check your credit report. You may receive a credit report for free at annualcreditreport.com. Look for any changes, such as a changed address on an account.
    • When speaking with Target on the phone, request a free credit monitoring service that can alert if there is unusual activity on your accounts.

    The Secret Service has confirmed thieves have stolen an unknown number of Target customers' payment information, which could affect millions who have shopped there. The hacking may have compromised customers' names, credit and debit card numbers, and security codes.

    "Approximately 40 million credit and debit card accounts may have been impacted between Nov. 27 and Dec. 15, 2013," Target said Thursday in a statement on its website. "Target alerted authorities and financial institutions immediately after it was made aware of the unauthorized access, and is putting all appropriate resources behind these efforts." Those who suspect unauthorized activity may contact Target at (866) 852-8680.

    Here are some answers to some of the more common questions that have come up about the security breach:

    Target Security Breach

    [PHI] Target Security Breach
    A security breach at Target may have impacted thousands of consumers. NBC10's Monique Braxton has the story. (Published Thursday, Dec 19, 2013)

    Q: I shopped at Target during that time. What should I do?

    A: Check your credit card statements carefully. If you see suspicious charges, report the activity to your credit card companies and call Target at 866-852-8680. You can report cases of identity theft to law enforcement or the Federal Trade Commission.

    You can get more information about identity theft on the FTC's website at www.consumer.gov/idtheft, or by calling the FTC, at (877) IDTHEFT (438-4338).

    Q: How did the breach occur?

    A: Target isn't saying how it happened. Industry experts note that companies such as Target spend millions of dollars each year on credit card security, making a theft of this magnitude particularly alarming.

    Experts disagree about how the breach might have happened.

    Avivah Litan, a security analyst with Gartner Research, says given all the security, she believes the breach may have been an inside job.

    But thefts of this size are too big to be the work of company employees, says Ken Stasiak, founder and CEO of Secure State, a Cleveland-based information security firm that investigates data breaches like this one. Stasiak says that such breaches are generally perpetrated by organized crime or an overseas, state-sponsored hacker group.

    Stasiak's theory is that the hackers were able to breach Target's main information hub and then wrote a code that gave them access to the company's point of sale system and all of its cash registers. That access allowed the hackers to capture the data from shoppers' cards as they were swiped.

    James Lyne, global head of security research for the computer security firm Sophos, says something clearly went wrong with Target's security measures.

    "Forty million cards stolen really shows a substantial security failure," he says. "This shouldn't have happened."

    Q: Who pays if there are fraudulent charges on my account?

    A: The good news is in most cases consumers aren't on the hook for fraudulent charges.

    Credit card companies are often able to flag the charges before they go through and shutdown your card. If that doesn't happen, the card issuer will generally strip charges you claim are fraudulent off your card immediately.

    And since the fraud has been tied to Target, it'll be the retailer that ultimately compensates the banks and credit card companies.

    Q: How can I protect myself?

    A: Like they say, cash is king. You can only lose what you're carrying, though admittedly many people may not feel safe walking around with a wad of bills in their pocket.

    As stated before, credit card companies don't hold consumers liable for charges they don't make. Usually the worst thing consumers have to deal with is the hassle of getting a new credit card.

    And the paper trail generated through credit card transactions can often make it easier do things such as return items you've purchased, or keep track of work-related expenses.

    It's worth noting that while debit cards offer many of the same perks as credit cards, without the worry that you'll spend more than what's in your bank account, they often don't come with the same kind fraud protections.

    As a result, those card holders may have a tougher time getting their money back if their number is stolen.

    Q: How much is this going to cost Target?

    A: It's too soon to tell. In addition to the fraud-related losses, banks may start charging Target a higher merchant discount rate, which is the amount retailers pay banks for providing debit and credit card services. While the percentage difference may be tiny, it could result in steep costs given the volume of transactions Target does, Litan says.

    Litan added that the company could also face class action lawsuits from consumers, though most of them will be meritless, and fines from federal agencies. When combined, the costs of the breach could be so steep that they actually prompt Target to raise prices, she says.

    "The real winner in this is Wal-Mart," she says.

    Q: Can the bad guys be caught?

    A: Stasiak says that given the sophistication of this attack, there's only about a 5 percent chance that the perpetrators will eventually be caught and prosecuted.

    He notes that in cases like this, it's hard to determine where the attack originated and given the large mass of information involved it's not going to be found housed on someone's home computer.

    Q: How can future breaches be prevented?

    A: Litan says an easy way to prevent fraud would be to eliminate the use of easily cloned magnetic strip cards and upgrade to the kind of microchip technology used in most other parts of the world.

    But she says banks have pushed back against the idea, because the microchip cards cost significantly more than the magnetic strip version and changing over all the country's ATMs could drive the total costs into the billions of dollars.

    Lyne says it's unclear if the use of microchip cards would have prevented the Target breach, since it's unclear how it happened, but that it certainly wouldn't hurt.

    Q: Why is the Secret Service investigating?

    A: While it's most famous for protecting the president, the Secret Service also is responsible for protecting the nation's financial infrastructure and payment systems. As a result, it has broad jurisdiction over a wide variety of financial crimes. It isn't uncommon for the agency to investigate major thefts involving credit card information.