Worker Scalded With Coffee by Customer: Some People Need to Control Their Anger

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    Philadelphia Police
    In this surveillance picture, a man, police know only as "Will," can be seen throwing a cup of coffee at Sheree Sutton.

    A Dunkin’ Donuts employee, who was scalded after having hot coffee thrown into her face by a customer, says she’s not angry with the man responsible.

    "Sometimes people like that need help, they need help to control their anger. I hope he gets the help he deserves,” Sheree Sutton tells NBC10 in an exclusive interview Friday night.

    Woman Attacked With Coffee Recalls Assault

    [PHI] Woman Attacked With Coffee Recalls Assault
    A Dunkin' Donuts worker, scalded after having hot coffee thrown in her face by a disgruntled customer, talks about the attack for the first time in an exclusive interview with NBC10. (Published Saturday, Jan. 11, 2014)

    The 26-year-old was working the counter at the popular coffee chain’s location in the Logan section of Philadelphia on Wednesday when she got into an argument with a male customer over an expired coupon.

    She said the man, known only to shop employees and police as “Will,” suddenly became enraged after she wouldn’t honor the coupon.

    Angry Man Throws Hot Coffee in Worker's Face

    [PHI] Angry Man Throws Hot Coffee in Worker's Face
    The man was angry that the Dunkin Donuts employee wouldn't allow him to use an expired coupon, according to witnesses. (Published Friday, Jan. 10, 2014)

    "I was in shock, I saw him keep jumping at me. I knew he was going to do something," she said.

    He refused the leave the store and then, as surveillance video shows, he winds up and throws a large cup of hot coffee into Sutton’s face.

    RAW VIDEO: Man Throws Coffee on Woman

    [PHI] RAW VIDEO: Man Throws Coffee on Dunkin Donuts Worker
    The man called "Will" was angry over a coupon, according to Philadelphia Police. (Published Friday, Jan. 10, 2014)

    "It was hot, yeah, but most of it hit my shirt the same time it hit my face, so I didn't feel as much, but I felt it," she said.

    Luckily, Sutton only suffered minor injuries. But Philadelphia Police say the situation could have been much worse.

    "Any time someone acts so violently over for such a minor situation, that person is unstable. We don't need him going into a store and trying to hurt somebody,” Lt. George McClay of Philadelphia Police’s Northwest Detectives division.

    “Will” remains on the loose and detectives are asking the public to help identify him. If he’s arrested, police say they plan to hit him with several charges including aggravated assault, simple assault and recklessly endangering another person.

    As for Sutton, she’s not letting the assault keep her from work, but what happens is seared into her memory.

    "That will be a day I'll never forget in my entire life," she said.