Local CEOs have lessons to share! Whether the CEO of a nearly century old uniform rental empire, the founder of an award-winning business solutions firm or a visionary property management entrepreneur, regional business leaders with decades of experience have a wealth of smart tips to share — if young entrepreneurs care to listen … and learn.
Lesson 1: Establish Customer Trust
Jim Wasserson believes in listening to his customers — all 10,000 of them. As CEO of Clean Rental, a leading uniform rental business, Wasserson takes great pride in Clean Rental’s market positioning as a uniform rental and cleaning services leader.
“We are in an industry where our main target accounts are large and, when working with large companies, Clean Rental is superior at remaining flexible and building true partnerships,” said Wasserson, of the Philadelphia-based uniform rental business his grandfather founded in 1918. “We establish, early on, a trust level with our customers and that enables us to service them immediately and make adjustments as necessary - always, always listen to the needs of your customers and fulfill their needs.” Read lessons from the 7 other CEOs on PBJ.com
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